Bradford

Night Manager – Guest Service Team

Full Time

We are currently looking for a Night Manager to join our Guest Service Team.

As Night Manager you will be responsible for ensuring the health, safety and wellbeing of guests and the hotel in general overnight.

The ideal Night Manager candidate will create, maintain and enhance effective working relationships to ensure the smooth running of the hotel, as well as:

  • Greeting guests and assisting with a late arrivals/early departures
  • Ensuring any meeting/dining rooms are set up as required for the next day’s business
  • Monitoring and patrolling the hotel premises
  • Thorough understanding of all hotel regulations including fire safety, health and safety and hotel evacuation procedures.
  • Ensuring all access to the hotel is secure as required by hotel policies and procedures
  • Performing any related security duties as required overnight
  • Carrying out fire walks and security patrols within the hotel premises including car parks and any outbuildings
  • Ensuring the company guidelines and audit procedures are followed when completing the night audit
  • Responding to guest requests and enquiries in person or by telephone

Our ideal candidate will have:

  • Previous experience in a customer service role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in using IT/computer systems and software
  • Leadership or supervisory experience is an asset

You will need to be bright, bubbly, attentive and enjoy working in a fast paced, customer facing environment. Due the nature of the role some lone working and unsociable hours are required.

What do we offer in return?

What we can offer you:

We want each and every colleague to enjoy coming to work, and for Cedar Court Hotels to become one of the top hospitality employers around – so providing a friendly and supportive environment is our main priority.

You will develop personally and professionally through meeting, and working with, people from all over the world as we create memorable guest experiences together. For those keen to further their experience, you will have the opportunity to explore the business with various career options.

In addition, we can offer you:

  • A fantastic place to work!
  • Strong emphasis on health and wellbeing with our fabulous Employee Assistance Programme
  • Market-leading rates of pay
  • Open and clear communication with regular staff updates
  • Your birthday off – paid!
  • 28 days holiday for full time colleagues each year as standard (pro-rata for part time/hourly colleagues) plus long service holiday benefits
  • Learning and Development opportunities, helping you to become the best you can be
  • Automatic enrolment into a workplace pension scheme
  • Discounted hotel stays after successful completion of the probation period not only for you, but for friends and family
  • Free meals on duty, if you worked full time this would save you over £1000 a year in lunches alone!
  • Leisure Club/Gym Membership following successful completion of probationary period
  • Long Service benefits
  • Trip Advisor recognition and cash reward
  • Random Acts of Kindness for our colleagues
  • Holiday Hero Scheme – could you be jetting off somewhere courtesy of your colleagues?
  • Refer a Friend scheme – recommend your friends to join our Team and receive a cash payment
  • Company uniform
  • Company achievement awards
  • Team Fun Days
  • Employee Engagement Events

Please note this is not a live in position and only shortlisted candidates will be contacted. You must be able to prove your right to work and live in the UK. No agencies thanks!

Job Type: Full-time

Salary: £26,500.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site gym
  • On-site parking

Schedule:

  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Tips

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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