Privacy Policy
Cedar Court Hotels (“we”, “us”, “our”) are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal data when you use our website, stay with us, or interact with our services.
Who we are
Cedar Court Hotels is a trading name of EC4 Hotel Limited.
• Registered address: Craven House, 16 Northumberland Avenue, London, WC2N 5AP
• Trading as: Cedar Court Hotels – Bradford, Huddersfield, Wakefield and Harrogate
For the purposes of data protection law, we are the data controller.
Information we collect
We may collect and process the following personal data:
Information you provide to us
• Booking details (name, contact details, payment information)
• Enquiries and correspondence
• Event or conference details
• Feedback, surveys or reviews
Information collected automatically
• Website usage data (pages visited, browsing behaviour)
• IP address, device type, browser type
• Location data (where available)
Information from your stay
• Check-in and check-out details
• Preferences or special requests
• Payment and transaction history
CCTV (Closed Circuit Television)
We use CCTV across our hotels to support the safety and security of our guests, employees and premises. This is carried out under our legitimate interests in maintaining a safe and secure environment.
CCTV operates in public and shared areas such as entrances, reception areas, corridors and car parks. We do not install CCTV in private areas such as bedrooms, toilets or changing facilities.
Clear signage is displayed at our properties to inform guests and visitors that CCTV is in operation.
CCTV is not used for routine monitoring of staff performance.
Access to CCTV footage is restricted to authorised personnel and is controlled in line with our internal policies.
CCTV footage is recorded and retained for up to 30 days, unless required for an ongoing investigation, legal matter or insurance claim.
We may use CCTV footage:
• to prevent and detect crime
• to investigate incidents or complaints
• to protect the safety of guests, employees and visitors
• to meet legal or regulatory requirements
• CCTV is not used for routine monitoring of staff performance.
CCTV is only used for the purposes set out above and not for any unrelated activity.
Where appropriate, footage may be shared with law enforcement agencies, insurers or other authorised parties.
How we use your information
We use your personal data to:
• process bookings and provide our services
• manage your stay and customer experience
• respond to enquiries and requests
• administer our website and improve performance
• comply with legal and regulatory obligations
We may also use your information for marketing purposes where permitted. You can opt out at any time.
Lawful basis for processing
We process your personal data under the following lawful bases:
• Contract – to fulfil bookings or services you request
• Legitimate interests – to operate and improve our business, including security (e.g. CCTV)
• Legal obligation – to meet regulatory or legal requirements
• Consent – where required (e.g. marketing communications)
Cookies
Our website uses cookies to improve your experience and help us understand how our site is used.
Cookies are small text files stored on your device. We use them to:
• enable essential website functionality
• understand how visitors use our site
• improve performance and usability
You can manage or block cookies via your browser settings. Please note that disabling cookies may affect how the website functions.
Data sharing
We may share your personal data with:
• Companies within our group
• Third-party service providers (e.g. payment processors, IT providers)
• Professional advisers (e.g. legal, insurance)
• Law enforcement or regulatory bodies where required
We will only share your data where it is necessary and appropriate.
Data storage and security
Your information is stored securely on our systems or those of our trusted providers.
We take appropriate measures to protect your data, including:
• secure systems and access controls
• encryption where required
• restricted access to authorised personnel
While we take all reasonable steps, no method of transmission over the internet is completely secure.
How long we keep your data
We only retain personal data for as long as necessary, including to:
• fulfil bookings and services
• comply with legal and financial obligations
• resolve disputes
CCTV footage is retained for up to 30 days unless required for a specific purpose.
Marketing
If you are an existing customer, we may contact you with information about similar services.
If you are a new customer, we will only send marketing where you have consented.
You can opt out at any time by:
• clicking the unsubscribe link in emails
• contacting us directly
Your rights
You have the right to:
• request access to your personal data
• request correction of inaccurate data
• request deletion of your data (where applicable)
• restrict or object to processing
• withdraw consent at any time
• request transfer of your data (data portability)
This may include requesting access to CCTV footage where you can be identified.
Requests may be limited where necessary to protect the rights of others or where exemptions apply.
How to contact us
If you have any questions or wish to exercise your rights, please contact:
Data Protection Contact
Cedar Court Hotels
Denby Dale Road
Wakefield
WF4 3QZ
Alternatively, you can contact us through our website.
Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).
Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be published on our website.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Controler, EC4 Hotel Limited, c/a Cedar Court Hotel Denby Dale Road Wakefield WF4 3QZ or in the form below.
