You want your event to run seamlessly – so do we. That’s why we’ve come up with five simple promises that say we care, we listen and we’ll get it right.
1. Always on time
We understand that you have deadlines and when you enquire you want a fast response. We promise that after you get in touch, you’ll hear back from us with a package, price and availability within two hours. And unlike the trains, we’ll keep running on time. From meet and greet, to set-up, to break times – we’ll be there when we’re supposed to be.
2. A named contact
No-one likes being bounced from person to person, which is why we promise you’ll have a named coordinator who’ll take care of you throughout your booking. Not only that, on the day we’ll provide a special hotline number so you’ll be able to get hold of us at any point during your event. What we do best is people and you’ll discover that they’re experienced, knowledgeable and passionate about great service.
3. Transparent pricing
Don’t you hate it when the cost you agree isn’t the cost that appears on the invoice? That won’t happen with us. We’re totally transparent – we promise that you’ll know everything that’s included in your package and how much it will cost at the start. We tailor things to suit your budget – big or small – and we don’t smuggle in added extras that no-one asked for.
4. Geek assistance
Computers – aren’t they wonderful? Until they go wrong that is. We’re not claiming to be Bill Gates, but we promise to do everything we can to ensure your AV works as it should ready for your meeting or event. Your computer might let you down, but we won’t.
5. A Yorkshire welcome
By ‘eck, we’re proud to be from Yorkshire and we promise a big Yorkshire welcome when you arrive. We’ll look after you from the moment you walk in the door, whether that means helping with bags and equipment, preparing healthy, locally sourced, nutritious food or settling any hiccups that occur along the way. Are you the organiser? You’ve worked hard to pull this together – have a cup of Yorkshire Tea on us. Of course, things don't always go perfectly, so when things go wrong, we’ll make them right, and if your plans change, so do ours.